Shipping & Returns
Orders received will be processed and shipped within 24 hrs. via U.S. Postal Service First Class Mail. When possible, orders will ship on Saturdays. Orders will not ship on Sundays and holidays. Shipping usually takes 2-4 days depending on your shipping address location.
Insurance - We are not responsible for lost or damaged packages or packages that the USPS delivers to the wrong address. This has happened to our customers on more than one occasion, therefore, we highly recommend adding insurance to your order. If you prefer shipping insurance it is available at additional cost at checkout.
International Orders - We no longer ship internationally.
We are closed all National Holidays.
- Orders paid with eCheck take 3-5 days to process, therefore, will not be shipped until payment is complete.
- Want to pay with check or money order? Please make check payable to and mail to Bee Pollen By Laura, 138 Lesh Road, Sciota, PA 18354. Your order will ship as soon as payment is received.
Return Policy – By placing your order you agree to the following terms:
Lip balms are non-returnable and non-refundable.
Unopened sealed supplements may be returned within 15 days of purchase date for a refund less $10 restocking fee.
Due to the complex nature of individual commitment, along with medical issues both past and present and prescriptions consumed while taking these supplements, we can not offer a full money back guarantee on opened unsealed products. If you would like to return an opened unsealed product you may do so by contacting us within 15 days of purchase date for a refund less $25.00 fee.
If you need to process a return please follow these instructions:
- Contact us through email or phone call within 15 days of purchase date with your order # and to let us know you are making a return. We must receive your return with 30 days of purchase date or a refund will not be given.
- Customer is responsible for return shipping fees.
- Ship returns in a bubble envelope to Bee Pollen By Laura LLC, 138 Lesh Road, Sciota, PA 18354 ATTN: order#_____
- Refund will be processed once your return is received and will be credited in the same manner order was paid for less any fees as stated above. We must receive your return with 30 days of purchase date or a refund will not be given.
THANK YOU - Bee Pollen By Laura, LLC